Privacy Policy
It is our – Nilbon Yoga’s policy to respect your privacy regarding any information we may collect while operating our website (www.nilbon.co.uk, www.nilbon.com) and/or using our service. This Privacy Policy applies to Nilbon Yoga and our websites (hereinafter, "us", "we", or “Nilbon Yoga”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our websites and through your allocated therapist, how we use this information, and under what circumstances we may disclose the information to third parties.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
We undertake to preserve the confidentiality of all information you provide to us and the fact that such information is protected under relevant Data protection Policies/Acts. Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
Acceptance of privacy policy
By accessing and using our website and service, you agree that you have read, understood and accept all the contents of this Privacy Policy. If you do not agree with or you are not comfortable with any aspect of this Privacy Policy, you should immediately discontinue access or use of the site and our Services.
Data management
We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows
Your identity includes information such as first name, last name, title, gender, date of birth, medical report/record and other identifiers that you may have provided at some time.
Your contact information includes information such as billing address, email address, emergency contact, telephone numbers, GP’s contact information and any other information you have given to us for communication with you and other relevant third parties such as health care professionals.
Your financial data includes information such as your payment details (Visa/master card details or PayPal).
Transaction data includes details about payments or communications to and from you, purchases or orders made by you, and information about the services you have purchased.
Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions about your use of our services, your interests and feedback and survey responses.
You may be required to provide more information to us in order for us to provide our services to you. Such information may be requested when you fill out our health questionnaires or during your sessions with one of our therapists. You hereby warrant to provide any such information as at when required and that such information shall be accurate and true.
Information we process because we have a contractual obligation with you
When you use our service and/or website or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract or where we have a legitimate reason to such as but not limited to recover debt due to us or keep our records update or simply to improve our services, we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
verify your identity for security purposes
process your order
provide you with our services
Improve our services
make payments
to study how you use our service and grow our business
to comply with legal obligations
provide you with suggestions and advice on our services and how to obtain the most from using our website.
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract. If you would like us to destroy information, we hold about you, please let us know by contacting us on the contact information provided on our website or email niloofar.br@nilbon.co.uk or call +447588187771. However, please note that if you use any of our services that require you to provide personal information, deleting your records with us may mean that you will need to resubmit them to continue using such services.
Disclosure of information
Nilbon Yoga may disclose potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on Nilbon Yoga’s behalf or to provide services available on our website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your state or country. By using our website and/or service, you consent to the transfer of such information to them. Nilbon Yoga will not rent or sell potentially personally identifying and personally identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, Nilbon Yoga may also disclose potentially personally-identifying and personally-identifying information in response to a subpoena, court order or other governmental requests, or where Nilbon Yoga believes in good faith that disclosure is reasonably necessary to protect the property or rights of Nilbon Yoga, third parties or the public at large. Should our therapists fear that clients may be at risk of harming themselves or others, they may need to share information with relevant authorities or medical or mental health professionals. The therapists may also anonymously share details of their meetings with clients with supervisors simply to improve the service provided to you and to collect expert opinions. This disclosure shall be anonymous with no reference to you personally.
When you signup to use our service, you may be required to have a thirty (30) minutes consultation with one of our therapists and director. At the meeting, your allocated therapist will be present together with the director for Nilbon Yoga. While the director will only be present for the initial 15 minutes of the meeting, you may opt-out or request that the director not be present for this meeting, More so, you will be required to fill out our health questionnaire before this meeting. This questionnaire may contain some personally identifiable information. Our director and therapists may have access to such information in order to process this and you may be required to discuss the information provided further with your assigned therapist during the consultation meeting. Should there be some information you do not want the director to be informed about or wish not to be discussed in front of the director during your consultation, kindly notify your therapist. For 1-to-1 sessions, clients will be required to discuss their health questionnaire with their assigned Yoga therapist during the 1st session.
If you are a registered user of Nilbon Yoga and have supplied your email address, we may occasionally send you an email to tell you about new features, newsletter, solicit your feedback, or just keep you up to date with what’s going on with Nilbon Yoga and other fitness information. We shall keep this type of email to a minimum.
If you send us a request (for example via a support email or one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Nilbon Yoga takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally identifying and personally identifying information.
Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our services, you provide your consent to us to process information that may be personal. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies or to fill out our health questionnaire. If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful. We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by sending us a message on the contact information provided on our website or email niloofar.br@nilbon.co.uk or call +447588187771. However, if you do so, you may not be able to use our website or our services further.
Information relating to your method of payment
As a user who has ordered our service through our website, we may store information about your debit or credit card or other means of payment when you first provide it to us through our payment gateway or on your profile. We store this payment information [at your request] in order to make repeat purchasing of our services easier next time you visit our website.
[We also store it to help us prevent fraud.]
We take the following measures to protect your payment information:
We keep your payment information encrypted on a trusted server(s).
We do not keep all your payment information so as:
to prevent the possibility of duplicating a transaction without a new instruction from you;
to prevent any other third party from carrying out a transaction without your consent
If we ask you questions about your payment information, we only show [partial detail OR the first four OR the last four digits of the debit or credit card number], so that you can identify the means of payment to which we refer.
We delete your payment information upon your request or when a credit or debit card expires.
In some cases, at the point of payment, you are transferred to a secure page on the website such as PayPal or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
How long will you hold data about you?
Data provided to us are kept and used in providing services to our client or as maybe necessary for our legitimate interest (such as to develop our website and develop our business). We will only ever retain such data for as may be required to fulfil the purposes we collected it for or to provide our services to you. We may also retain some data to fulfil certain legal requirement such as accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
The period or how long we retain d specific data after the termination of service shall vary depending on the data and will ultimately be kept for a maximum period of 6 months or as maybe required by law.
Notwithstanding the foregoing, you are entitled at any time (whether while using our service or after) to request access to your personal data, request correction of the personal data that we hold about you, request that we erase/delete any personal data we may hold about you, object to processing any personal data we hold about you, request that we suspend any processing of personal data we hold about you in order to confirm its accuracy or where you believe such processing is unlawful or no longer required, request that we transfer all personal data we hold about you to a third party and withdraw consent at any time where we are relying on consent to process your personal data.
Please note that while we shall take all reasonable steps to analyse and accept your request about the use of your personal data, we shall do so within the scope of the law. Thus, where we are required by law to retain certain personal data or disclose such data to the appropriate authorities, we shall notify you of such retention and disclosure. More so, we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Advertisement
We collect data about your activities that does not personally or directly identify you when you visit our website, the website of entities for which we serve advertisements (our “Advertisers”), or the websites and online services where we display advertisements (“Publishers”). This information may include the content you view, the date and time that you view this content or the location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). We collect information about where you saw the ads, we serve you and what ads you clicked on.
We may use analytical software to track the performance of our adverts on several advertising and social media platforms which may reveal some personally identifiable information about you including but not limited to the device used to view our website, the amount of time spent on the website, your location etc.
Opt Out
We offer you choices when we ask for personal information, whenever reasonably possible. Nilbon Yoga provides you with the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes. You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result. If you no longer wish to receive any communication from us, you may opt-out by contacting us on the contact information provided on our website. By providing information to Nilbon Yoga, you are consenting to the collection, use and disclosure of such personal information in the manner described in this privacy policy.
Privacy Policy Changes
Although most changes are likely to be minor, Nilbon Yoga may change its Privacy Policy from time to time, and at Nilbon Yoga’s sole discretion. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Security
The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Analytics
We may use some analytics software on our website to check its performance and improve user experience. Some of this software may include Google Analytics, a web analytics service provided by Google, Inc. ("Google"). The information generated by the cookies about your use of our Site (including your IP address) will be transmitted to and stored by Google on their servers. Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html. You may opt-out of Google Analytics by visiting the Google Analytics Opt-out Page.
Other analytics software may include Squarespace where we host our website. They may also collect some information while you use the website. Please note that we are not in control of this analytics software and the use of the information received through this software.
Links to External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and the terms and conditions of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.
Breach of “Privacy”
Users have a right to pursue legally enforceable rights against us if we fail to adhere to the privacy laws. Privacy laws under this agreement shall include reasonable privacy laws acceptable and used in commercial businesses. These laws require not users have enforceable rights against us and have recourse to courts or government agencies to investigate and/or prosecute non-compliance by Nilbon Yoga.
How to contact us
If you have any questions about our company’s Terms and Conditions, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at niloofar.br@nilbon.co.uk or call +447588187771.